sempati game Platform Privacy Notice

This page describes what we collect when you use sempati game and how we keep that data protected. We take your privacy seriously and handle your information in accordance with applicable data protection laws. Our practices apply to all members accessing our platform from supported jurisdictions.

When you create an account, deposit funds, or interact with our games, we collect personal information to verify your identity, process your transactions, and provide customer support. We use this data only for purposes outlined in this notice. We do not sell your information to third parties, and we do not share it without your consent, except where required by law or to fulfil our operational obligations.

Our privacy commitments cover data collection, storage, security, your rights, and how to contact us with concerns. We encourage you to read this notice carefully and reach out if you have questions about how we handle your information on sempati game.

What we collect on sempati game

We collect information in several categories. Account information includes your email address, phone number, full name, date of birth, and secure password. Identity information includes government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement) that you upload during verification. Payment information includes details about your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, but we do not store your full payment credentials—payment processors handle those securely.

We collect gaming activity data, including your play history, session logs, bets placed, and game outcomes. This data helps us detect fraud, investigate disputes, and maintain game fairness. We also collect technical information such as your IP address, device type, browser type, and operating system. This technical data helps us optimize our platform and troubleshoot technical issues. We use cookies and similar technologies to track your preferences and remember your login state on sempati game.

We do not collect sensitive personal data such as biometric information, health data, or financial account numbers, except where necessary for identity verification or as mandated by law. If you contact our support team, we collect and retain records of your communication.

How we use your data on sempati game

We use your information to verify your identity and prevent fraud. Identity verification is mandatory before you can deposit and play for real stakes. We process your data through our verification partner, who compares your documents against databases and other controls. Once verified, your identity information is retained for compliance purposes.

We use your payment information to process deposits and withdrawals. Your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) processes the actual transaction; we retain records of the transaction for accounting and dispute resolution. We use your gaming activity data to calculate your balance, settle wins and losses, and enforce our terms—for example, detecting and preventing abuse or cheating. We use your technical information to optimize our platform, diagnose errors, and improve your experience on sempati game.

We use your contact information to send you account notifications, payment confirmations, and support responses. We do not send unsolicited marketing emails without your consent. If you opt out of marketing communications, we continue to send transactional emails (account alerts, support replies).

We at sempati game are transparent about how your data flows through our operations and who has access to it.

Third-party processors and data location

We work with third-party service providers to operate sempati game. Our identity verification partner receives your government ID and address proof to conduct verification checks. Our payment processors (the operators of online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your deposit and withdrawal transactions. Our email and support platform providers handle your communications with our team. Our analytics provider receives anonymized, aggregated data about platform usage to help us improve our service.

We require all processors to comply with data protection standards and to use your information only for the purposes we specify. We do not permit them to sell or repurpose your data. Our servers may sit outside your jurisdiction (for example, in Southeast Asia or other regions). By using sempati game, you consent to your data being transferred and processed in those locations, subject to applicable data protection law.

• 1
  Identity verificationData flow

  Your government ID and address proof are shared with our verification partner to confirm your identity. Once verified, these documents are retained securely for compliance.

• 2
  Payment processingTransactions

  Payment processors receive your transaction details to handle deposits and withdrawals. We retain transaction records for accounting and dispute resolution.

• 3
  Analytics and supportOptimization

  Anonymized usage data is shared with analytics providers. Your communications with support are handled by our support platform provider.

Your rights and our security practices on sempati game

We encrypt your data during transmission and storage. We use industry-standard security protocols to protect your account credentials and payment information. Access to your data within our organization is limited to employees and contractors who need it to perform their roles. We regularly audit our security practices and conduct vulnerability testing.

You have the right to access the personal information we hold about you. You may request a copy by contacting our support team. You also have the right to correct inaccurate information and to request deletion of your data, subject to legal retention requirements. If you close your account on sempati game, your data is retained only as long as necessary for dispute resolution, tax compliance, or legal obligation. You have the right to opt out of marketing communications at any time by using the unsubscribe link in any email we send.

Data access

You may request a copy of the personal information we hold about you by contacting support.

Data correction

You may update or correct your account information at any time through your account settings on sempati game.

Data deletion

You may request deletion of your data, subject to legal retention requirements and any pending disputes.

Opt-out

You may unsubscribe from marketing emails using the link provided in each email. Transactional emails continue regardless.

Cookies and contact on sempati game

We use cookies and similar tracking technologies to remember your login state, store your preferences, and analyze how you interact with sempati game. Cookies are small files stored on your device. You can disable cookies in your browser settings, but doing so may affect your experience on our platform. We do not use cookies to track you across unrelated websites.

Our platform is available only where local law permits. Members across Jakarta, Surabaya, Bandung, Medan, and Semarang may access sempati game in supported jurisdictions. We do not operate in regions where online gaming is prohibited. Users are responsible for verifying that their access complies with their jurisdiction's regulations.

If you have questions about this privacy notice or concerns about how we handle your data, contact our support team via the form on sempati game. We respond to inquiries within a reasonable timeframe. We may update this notice from time to time; changes are effective upon posting. Your continued use of sempati game after an update constitutes your acceptance of the revised notice.